Introduction
Sonny's Renovations LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or text message.
Information We Collect
Personal Information You Provide
When you fill out a form on our website, request an estimate, or contact us, we may collect:
- First and last name
- Phone number
- Email address
- Property address
- Details about your renovation project
Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed. We may use cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide renovation estimates
- Schedule video calls and appointments
- Send you appointment reminders via SMS or email
- Send service updates and promotional offers (with your consent)
- Improve our website and services
- Comply with legal obligations
SMS/Text Messaging
By providing your phone number and opting in on our website, you consent to receive text messages from Sonny's Renovations LLC. These messages may include:
- Appointment reminders and scheduling confirmations
- Service updates related to your renovation project
- Promotional offers and seasonal specials
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. For support, contact us at (301) 888-3014 or [email protected].
We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. SMS consent is not a condition of purchasing any goods or services.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business (CRM, scheduling, communication platforms)
- Subcontractors involved in your renovation project (only as needed)
- Law enforcement or government agencies when required by law
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
You may:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise these rights, contact us at [email protected] or (301) 888-3014.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, contact us:
Sonny's Renovations LLC
Fort Washington, MD
Phone: (301) 888-3014
Email: [email protected]